> For the complete documentation index, see [llms.txt](https://docs.autopilotmonitor.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.autopilotmonitor.com/troubleshooting-and-support/how-to-purchase/cleverbridge.md).

# Cleverbridge

Purchase Autopilot Monitor via cleverbridge.

## Prerequisites & Vendor Onboarding <a href="#prerequisites" id="prerequisites"></a>

In order to purchase Autopilot Monitor from our merchant of record, cleverbridge GmbH (headquartered in Germany), no special prerequisites have to be met, except for accepting their terms and conditions.

Depending on your sourcing and purchasing requirements, you might have to set up cleverbridge as a vendor in your system. cleverbridge provides all relevant onboarding information [via their website](https://support.cleverbridge.com/hc/en-us/articles/4405420244243-How-do-I-register-Cleverbridge-as-a-vendor).

Should you have any questions during the onboarding process, especially in regards to legal or taxation aspects, please [contact cleverbridge directly](https://docs.autopilotmonitor.com/troubleshooting-and-support/how-to-purchase/cleverbridge#for-what-inquiries-should-i-contact-cleverbridge-directly).

{% hint style="info" %}
**For US-based customers only**.

Since cleverbridge operates a local entity in the US, cleverbridge Inc., certain tax implications may arise from this. As part of their vendor [onboarding information](https://support.cleverbridge.com/hc/en-us/articles/4405449389587-I-m-a-vendor-looking-to-place-an-order-from-the-U-S-What-documents-do-I-need), they also provide a W-9 form.
{% endhint %}

## Buy online

Start the checkout here: [Buy Autopilot Monitor Pro via Cleverbridge](https://www.cleverbridge.com/306/purl-Autopilot-Monitor-Buy-Y).

## Pricing Model

Autopilot Monitor is offered as a **monthly** **or annual subscription plan**.

## Payment Options

cleverbridge provides a range of payment options (credit card, PayPal, Wire Transfer), where availability might depend on the country you are ordering from.

### Invoice-based Payments

If you require invoice-based payments, please [contact us](https://products.glueckkanja.com/support/tickets/new?ticket_form=drop_a_question_\(autopilotmonitor\)) so we can provide you with a quotation or order link that provides invoice-based payments. The payment term is **30 days** **net**.

### Currencies

cleverbridge allows you to transact in a variety of currencies. The currency is automatically selected based on the location of your browser's IP address. If you would like to transact in a different currency, you can do so by selecting your preferred currency in the top right corner of the quotation or checkout site.

{% hint style="info" %}
The reference currency for Autopilot Monitor is Euro (EUR). The forex rate cleverbridge applies when converting to other currencies is not in our control. Please note, that once an order for a subscription is placed **and** as long as **automatic renewal** is **enabled**, the forex rate is guaranteed for future renewals, i.e. cleverbridge absorbs the forex risk.
{% endhint %}

## Plan Overview

Subscriptions for Autopilot Monitor are available based on an **monthly** and **annual** renewal interval.

{% hint style="info" %}
The annual plan is discounted by 16% in comparison to the monthly plan (calculated over the period of 12 months).
{% endhint %}

| **Plan**                  | **Renewal Interval** |
| ------------------------- | -------------------- |
| Autopilot Monitor Pro (M) | Monthly              |
| Autopilot Monitor Pro (Y) | Annually             |

## Subscription Management

### Self-management Portal

Cleverbridge allows you to manage any aspect of your subscription via their self-management portal, including but not limited to:

* Contact data changes
* Payment method changes
* Downloading previous invoices
* Performing user upgrades and downgrades
* Cancelling your subscription

To access the self management portal, please refer to the initial delivery / order confirmation email that was sent to you by cleverbridge at the time your order was placed. Within that email, locate the button saying **Manage Your Subscription For "\<SKU>"** and click it.

<figure><img src="https://2060255258-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO2rwmhGH4hevQyXiNbTJ%2Fuploads%2Fx1BRoH8Wqj64HsGiooAg%2Fimage.png?alt=media&amp;token=96cc8d9f-0dbf-4851-b3b1-c93858f367b6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2060255258-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO2rwmhGH4hevQyXiNbTJ%2Fuploads%2FbhdXxp6BomPYl71Ea48f%2Fimage.png?alt=media&amp;token=cf2afab1-3af1-41b7-9ddb-a571d465a346" alt=""><figcaption></figcaption></figure>

This will either navigate you to the self-management portal directly or you might have to re-generate the link (they might expire after a while) first.

{% hint style="info" %}
In case you are having difficulties accessing the self-management portal as described above, feel free to [contact cleverbridge directly](https://docs.autopilotmonitor.com/troubleshooting-and-support/how-to-purchase/cleverbridge#for-what-inquiries-should-i-contact-cleverbridge-directly) for assistance by referencing your **Cleverbridge reference number**.
{% endhint %}

### **Automatic Renewal**

{% hint style="warning" %}
Only relevant for customers buying in non-Euro currency.

By disabling Automatic Renewal you **are opting out of the perpetual forex rate** guarantee. This means the forex risk is transferred from cleverbridge to the customer.
{% endhint %}

If you decide to disable **Automatic Renewal**, your subscription will not renew automatically. Instead, cleverbridge will (irreversibly) cancel the subscription towards the end of the current subscription cycle. This means, the service will be terminated automatically on that date as well. While the subscription has not expired yet, you can opt to enable **Automatic Renewal** at any time by navigating to your subscription's [self-management portal](#self-management-portal).

<figure><img src="https://2060255258-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO2rwmhGH4hevQyXiNbTJ%2Fuploads%2FMa2FY7m5AEN7wCt1cSJZ%2Fimage.png?alt=media&amp;token=a6627637-7609-4635-b283-3de3f1f58807" alt=""><figcaption></figcaption></figure>

### Cancellation

* If you would like to (irreversibly) cancel your subscription, navigate to your subscription's [self-management portal](https://docs.autopilotmonitor.com/troubleshooting-and-support/how-to-purchase/cleverbridge#self-management-portal) and disable **Automatic Renewal**.
* You subscription will expire towards the end of the current cycle.
* There is **no cancellation notice period**.

### **Trials** <a href="#trials" id="trials"></a>

To try Pro before buying, a tenant administrator can start a one-time, free 30-day Pro trial in the portal under **Settings → Tenant → Plan**. For anything beyond that, reach out via the [support page](https://www.autopilotmonitor.com/help/).

## FAQs <a href="#faqs" id="faqs"></a>

### How to request a quote for Autopilot Monitor? <a href="#how-to-request-a-quote-for-scepman-or-a-solution-bundle" id="how-to-request-a-quote-for-scepman-or-a-solution-bundle"></a>

{% hint style="info" %}
Quotes are valid for 14 days.
{% endhint %}

To request a quote for Autopilot Monitor,

* Please [contact us](https://products.glueckkanja.com/support/tickets/new?ticket_form=drop_a_question_\(autopilotmonitor\)) to request a quote link.
* Once we have sent the quote link to you,
  * Click it.
  * Fill out your company information.
  * Click **Next**, review your data and click **Request price quote**.

### Why is the VAT not removed from my quote?

Cleverbridge will automatically remove the VAT if you provide a valid European VAT ID (and are not located in Germany) or a valid business registration number in countries where a VAT exemption applies (e.g. ABN in Australia).

If the VAT is not removed but you believe that you are entitled to a VAT exemption, please [contact cleverbridge directly](https://docs.autopilotmonitor.com/troubleshooting-and-support/how-to-purchase/cleverbridge#for-what-inquiries-should-i-contact-cleverbridge-directly).

### How do I convert a quote into an order?

{% hint style="info" %}
Cleverbridge does not require a Purchase Order (PO) to be provided when converting a quote into an order.
{% endhint %}

To convert a quote into an order

* Locate the email that was sent to you when requesting a quote.
* Scroll down and locate the **Place order** button. Click it.
* Choose your preferred payment method amongst the available **Payment Options**.
* Click **Next**, review your data and confirm the purchase by clicking **Buy now**.

### For what inquiries should I contact cleverbridge directly?

You should contact cleverbridge customer support directly, for the following inquiries:

* Taxation / VAT
* Correction of an invoice
* Issues with your payment method
* Change your contact details in the cleverbridge system

{% embed url="<https://support.cleverbridge.com/hc/en-us>" %}


---

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